I ordered the wrong size/color product or I input the wrong address, what should I do?
If you notice you chose the wrong size, color, or address, then please let me know ASAP! If your merch hasn't been printed yet, I will be able to fix your order! If your order is already on the "fulfilled" status, then I won't be able to fix your order.
How are your products made?
I work with a print-on-demand order fulfillment company. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop me a line at firstname.lastname@example.org.
I received a wrong/damaged product, what should I do?
I'm so sorry if the product you ordered arrived damaged. To help me resolve this for you quickly, please email me at email@example.com within a week's time with photos of the damaged product, your order number, and any other details you may have about your order. I'll get back to you with a resolution as soon as possible
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact me at firstname.lastname@example.org with photos of wrong/damaged items and I’ll sort that out for you.
Can I exchange an item for a different size/color?
At this time, I can't offer exchanges, as your merch is printed on-demand. If you’re unsure which size would fit better, check out the sizing charts— I have one for every item listed on my store, in the product description section. Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let me know at email@example.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and I’ll send you a new one, or issue a refund!
What’s your return policy?
As your merch is printed specifically for you, I can’t offer returns and exchanges, but if there’s something wrong with your order (misprint or damage), please let me know by contacting me at firstname.lastname@example.org!
Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on the printing company's part are covered at their expense.
If you notice an issue with the products or anything else on the order, please submit a problem report here.
Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to the facility it came from. You will be liable for reshipment costs once I have confirmed an updated address with you.
Unclaimed - Shipments that go unclaimed are returned to the facility they came from and you will be liable for the cost of a reshipment.
Refunds – Due to the fact that every item you order will be specifically printed for you, I, unfortunately, can not refund orders due to buyer’s remorse or wrong sizing, except for customers residing in Brazil: Customers residing in Brazil and regretting a purchase must contact me here and express their will to return the item within 7 consecutive days after receiving it, providing a picture of the item. The withdrawal request will undergo an evaluation to verify whether the product was used or destroyed, even if partial. In these cases, a refund will not be possible.
Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:
1. the supply of goods that are made to the consumer's specifications or are clearly personalized (such as your print-on-demand merch);
2. sealed goods that were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons,
therefore my distributor reserves the right to refuse returns at its sole discretion.