I ordered the wrong size/color product or I input the wrong address, what should I do?
If you notice you chose the wrong size, color, or address, then please let me know ASAP!If your merch hasn't been printed yet, I will be able to fix your order! If your order is already on the "fulfilled" status, then I won't be able to fix your order.
Cover Cards:If you notice that your address is incorrect or that you want me to designate my signature to someone else than yourself, please let me know asap! As long as I haven't signed and shipped your order I can still make adjustments regarding eg. your shipping address and who I dedicate the signature to.
How do I know what size I am?
There is a sizing chart in every product description with measurements that you can compare to garments you already own.Here is a detailed explanation of where and how to measure.
How are your products made?
I work with a print-on-demand order fulfillment company. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!
Cover Cards:I work with a printing company who sends me the cards per mail, which I then sign and re-package to send to you!
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop me a line at email@example.com. (Currently I can't offer tracking for Cover Card shipments)
How much is shipping?
If you live in Germany: Shipping is 1.60€.
If you live anywhere else in the world: Shipping is 3.70€.
Australia & New Zealand: $7.19
EFTA Zone*: $9.99
Australia & New Zealand: $11.29
EFTA Zone*: $10.99
*Iceland, Liechtenstein, Norway, Switzerland
**Albania, Andorra, Austria, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Vatican City, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Ukraine
I received a wrong/damaged product, what should I do?
I'm so sorry if the product you ordered arrived damaged. To help me resolve this for you quickly, please email me at firstname.lastname@example.org within a week's time with photos of the damaged product, your order number, and any other details you may have about your order. I'll get back to you with a resolution as soon as possible
My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with me, please help me out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address
● Ask your local post office if they have your package
● Stop by your neighbors in case the courier left the package with themIf the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with me at email@example.com with your order number. If you did find a mistake in your delivery address, I can send you a replacement order, but shipping will be at your own cost.
When will I get my order?
Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping timedepends on your location, but can be estimated as follows:● USA: 3–4 business days● Europe: 6–8 business days● Australia: 2–14 business days● Japan: 4–8 business days
● International: 10–20 business daysCover Cards:After your order the cards have to be shipped from a print company, which will usually arrive within 1-2 days. Then I will sign and package the cards and send them your way. The delivery time can be as little as 2-3 days to up to 3 weeks if you live outside of Europe. Many people in the US and Canada have received their cards within 10 days.
Where will my order ship from?
I work with an on-demand order fulfillment company with facilities worldwide!
All cards are shipped from Germany
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in my control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact me at firstname.lastname@example.org with photos of wrong/damaged items and I’ll sort that out for you. As apparel and cover cards are specifically printed for you and cover cards will have a personalised dedication, I can't offer regular returns.
Can I exchange an item for a different size/color?
At this time, I can't offer exchanges, as your merch is printed on-demand. If you’re unsure which size would fit better, check out the sizing charts - I have one for every item listed on my store, in the product description section. Here is an explanation how to use them.
Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let me know at email@example.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and I’ll send you a new one, or issue a refund!
What are cover cards?
Cover Cards are postcard-like prints of album artwork on the glossy side, and a short note about the song printed on the other side.
How big are the cards
The cards are 21x21cm or 8,27 x 8,27in.
I can't read the handwriting
If you can't read my handwriting of the note in the back (sorry) then please scan the QR code on the back of the card to get to a video of me talking about the song - the text of the note will be in the description of the video.
What is the QR code on the card about?
Scan it and you'll find out! 😉
Are the cards signed?
Yes, I will sign the cards and add a dedication to the person who orders the cards - if you want me to dedicate it to someone else, add their name in the notes section when ordering!
How do I access the free song?
As soon as you finish your order, you will get an email with a download link for the song that is attached to the card you selected!